VestaTwin Privacy Policy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared, sold, rented, or traded with any third parties under any circumstances.
1. What Information We Collect
- Homeowner Triage & Property Data: Service ZIP code, equipment data-plate photos, 30-second diagnostic appliance videos, uploaded contractor quotes, and—only if you authorize anonymous blind bidding—your street address and mobile phone number.
- Licensed Contractor Bench Data: Business name, Florida DBPR license number and class (
CAC,CMC,CFC,EC), service ZIP codes, business email, and explicit SMS opt-in phone number and consent metadata (timestamp, SHA-256 IP hash, and disclosure version).
2. Fiduciary Masking & Encryption Architecture (FL FIPA § 501.171)
- Zero Lead-Resale Pledge: Unlike lead-generation aggregators, VestaTwin never sells or broadcasts homeowner phone numbers or street addresses to multiple contractors.
- AES-256-GCM PII Vault: Homeowner street addresses and phone numbers are encrypted at rest using authenticated AES-256-GCM encryption and remain masked throughout blind bidding. Contact information is unmasked strictly 1-to-1 to the single state-licensed contractor explicitly selected by the homeowner.
- Confidential Competitor Quote Isolation: Uploaded competitor quote PDFs and paper-quote photos are used solely to audit fair installed pricing—they are never shown to bidding contractors.
- Automatic EXIF & GPS Stripping: Uploaded equipment photos are re-encoded server-side to strip embedded EXIF GPS coordinates and device metadata before any contractor views a masked scope.
3. How We Use Information
We use collected information solely to: (a) generate AI-assisted diagnostic scopes and regional Florida cost benchmarks; (b) dispatch transactional blind-bid invitations to state-licensed contractors; (c) send transactional case/bid status alerts to users who have explicitly opted in; and (d) maintain your property's equipment and 10-year warranty permit timeline.
4. SMS Opt-Out & Data Deletion Rights
You may revoke SMS consent at any time by replying STOP, UNSUBSCRIBE, or CANCEL to any VestaTwin text message, which immediately suppresses further messages. For support or data deletion requests, reply HELP to any text message or .